As a primary sunscreen provider, the recent inconsistent independent lab test results revealed a Sun Protection Factor of 29, which didn’t meet our standards.

While other People4ocean products continue to test consistently, the Lightly Tinted Cream SPF 50+ Mineral Bioactive showed a pattern of variability that we were not comfortable with.

A1915A - 10gm
A1915B - 45gm

A2306A - 10gm
A2306B - 45gm

You may fill out the form on the landing page, to return the product and receive a refund or product replacement (SPF 50+ Mineral Bioactive Shield) Pearlescent Cream SPF 50. Please read the terms and conditions of exchange for return to ensure you are informed of the process.

We have never received a report of a customer experiencing a sunburn using this product.

TGA Website UV Protection Information

We recommend you replace it with our Pearlescent SPF 50 +Mineral Bioactive Shield. 

This product is double the size at 80g and is not tinted. We are providing direct exchanges free of charge.

We will offer a refund to clients who fill out the return form and return their product between the dates of 2/10/2025 – 2/11/2025.

If customer's reach out post this period we will honour all TGA recall procedures.

Please ensure all documentation is sent along with SPF 50+ Mineral Bioactive Shield Lightly Tinted Cream product to ensure a speedy refund or replacement process.

To customers who return SPF 50+Mineral Bioactive Shield Lightly Tinted Cream product, provide a proof of purchase and it is not expired. No retrospective or already finished products are included in this refund.

Please allow up to 30 business days from the date of your submission for the refund to be processed. Our aim is to complete the return process sooner,  we need time to receive the product with your customer form, and verify proof of purchase.

All documentation must be sent along with SPF 50+ Mineral Bioactive Shield Lightly Tinted Cream product to ensure a speedy refund or replacement process.

Yes, no other product has been affected and maintains its TGA license.

Our other products use a different formulation base and have undergone further testing from alternative labs to confirm their SPF rating.

No other product has been affected other than the SPF 50+ Mineral Bioactive Shield Lightly Tinted Cream and all other people4ocean products maintain their TGA license and are not apart of the recall.

We are working with a new and wider
group of independent labs, all of which
have been audited by the BIPEA, an
organisation that ring-tests SPF testing
labs for accuracy.

Manufacturing has also done significant
research into the ISO 24444 method, and
our in-house Regulatory Team is closely
inspecting every result against the
standard.

We are no longer using the original testing
lab.

We completely understand your concern around ensuring that this never happens again, and there are additional safeguards in place. Our entire range has recently been re-tested at independent third-party labs.

These labs have also been audited by BIPEA, to ensure the laboratory is providing reliable results.

Moving forward, we will be testing the SPF protection of all products at certified independent labs, in addition we will maintain our formulations in lab testing for their shelf life to ensure that they provide consistent protection.

We are also working on the re-
development of our Lightly Tinted Mineral SPF 50 formulation to ensure the popular product is back on the market soon.

Manufacturers have removed that formula from their offering.

They are partnering with multiple third-party testing labs to ensure that each product that enters the market provides the level of protection stated on every label.

As part of our promise to provide healthy and effective suncare formulation and
testing is underway and has been prioritised.

The re-development of our Lightly Tinted Mineral SPF 50 formulation to ensure the
popular product is back on the market soon.

We have tested and retested the entire
People4ocean range at independent labs.

The level of consistency we are seeing
with the rest of the range gives us a high
level of confidence.

Every People4ocean sunscreen is tested at independent, ISO-accredited labs. We also maintain our products in ongoing lab testing (the exact ones you’d buy), for their shelf life to make sure they’re still performing as promised.

We recommend you return.

The SPF 50+ Mineral Bioactive Shield Lightly Tinted Cream doesn’t provide SPF 50 protection, it has been confirmed to provide SPF 21. 

TGA ‘What does the SPF number mean?’

We find that the TGA has excellent information on this and we invite you to follow the below link from the regulating body for Australia.

TGA Website Reference

We develop using the most efficacious and efficient filters based on research and continue to use Zinc Oxide and Titanium Dioxide as our primary UV filters. While balancing cosmetic elegance, viscosity,
and overall formula style. We ensure we have an effective broad-spectrum UVA and UVB coverage.

A guiding formulation principle is protecting the skin health of our client and preservation of our marine eco-systems.

We use filter’s and ingredients that are known to be ocean and human conscious.

We also ensure that our SPF products are compliant with each region the product is available.

Yes, 100% - this is currently in process
and has been prioritised, and we are
working on a pure mineral, mattifying SPF
that is both ocean-conscious and
providing that lovely blurring effect to the
complexion.

We no longer use that base formula.

Our sunscreens undergo TGA and international regulatory testing at independent labs to ensure their protection.

Our team also engages testing facilities that are ISO accredited and BIPEA-audited.

Do not decant your sunscreen! This applies to any sunscreen – the product’s packaging is specially designed and tested to protect against light, air, and heat, to ensure its stability.

Yes! As a part of the regulatory process, all listed SPFs are stability tested to withstand extreme temperatures (45°C/113°F). This testing includes cold temperature conditions.